Coronavirus (COVID-19)

Public access to our offices is closed until further notice. You can still access our services online.

West Suffolk Council has been and continues to lead and play its part in tackling COVID-19, keeping our communities safe, supporting out businesses and delivering services during this challenging time. On this page you will find info about what the council is doing and how you can play your part as well as guidance and support for our communities and businesses.

Message from Councillor John Griffiths, Leader of West Suffolk Council

Latest updates

Government and medical guidance

COVID-19 case numbers are rising rapidly across the whole of the UK and in other countries. We must act now to control the spread of the virus. The single most important action we can all take, in fighting coronavirus, is to stay at home, to protect the NHS and save lives.

When we reduce our day-to-day contact with other people, we will reduce the spread of the infection. That is why, from Thursday 5 November until Wednesday 2 December, the Government is taking the following action:

  1. Requiring people to stay at home, except for specific purposes.
  2. Preventing gathering with people you do not live with, except for specific purposes.
  3. Closing certain businesses and venues.

For more information visit:

Home But Not Alone

Find support during the coronavirus (COVID-19) pandemic, including our emergency phoneline if you need urgent help. Find out more: Suffolk County Council - Home But Not Alone

Fraud advice

In an initiative between government and the independent charity Crimestoppers, the public can now call a new COVID Fraud Hotline (0800 587 5030) anonymously and free of charge to report suspected fraudulent activity.  The COVID Fraud Hotline is open 24/7, 365 days a year on 0800 587 5030 or fill in the simple and secure anonymous form at

Read more on the Government scheme

Helping the community

Helping businesses

  • COVID-19 support for business - Applications are open in West Suffolk for temporary pavement licences to help cafés, restaurants and pubs trade during COVID-19 and keep people safe.
  • Creating safer places - West Suffolk is working with partners to help make places are safe and to support businesses as they re-open. Brandon, Bury St Edmunds, Haverhill, Mildenhall and Newmarket - changes to highways and footpaths information, and new business information pack to help businesses as they re-open.

Changes to services

For more information visit: COVID-19 Changes to services

Staying physically and mentally healthy

Staying safe

  • What you should do: Keep a social distance of 2m from anyone not in your household bubble; wash your hands frequently for 20 seconds and clean equipment before use.
  • What leisure facilities will do: adapt their facilities to allow 2m social distancing; clean equipment and surfaces frequently and provide hand sanitising and equipment cleaning facilities.

  • The Suffolk Safeguarding Partnership have created a video is to raise awareness of safeguarding for children and adults at risk and tell members of the public what to do if they see something that doesn’t seem quite right. During this challenging time, it will be even harder for children and adults who are already vulnerable to tell us what is happening to them. We are all responsible for safeguarding and now more than ever it is important that we are alert to the signs of abuse and neglect. Please share this amongst your networks.

Protecting your wellbeing by staying active

During lockdown we have been encouraged to exercise for an hour a day to protect our physical and mental health. This remains part of the nation’s battle against COVID-19 and even though restrictions are being relaxed, the same free opportunities continue in West Suffolk for you to keep up your routines or add to new ones.

Open now :

COVID-19 Information and wellbeing support guide - LifeLink has compiled this guide of great resources and virtual support.

Latest news

Read our recent press releases in Latest news

Last updated:

11 November 2020 4:02 PM