Taxi Licensing Policy Handbook consultation

Audience: Public, the taxi trade and representative associations

This consultation is now closed. It was open from 27 January 2020 to 9 March 2020.

You can have your say by filling in our online survey and inform the creation of the West Suffolk Council Hackney Carriage and Private Hire Conditions Policy Handbook.

The following documents provide helpful information for filling in the survey:


West Suffolk Council currently licenses all hackney carriage and private hire vehicle businesses within the district. Separate licences are required for vehicles, drivers and operating companies.

The purpose of licensing is to ensure the safety of the public, by checking that the drivers are fit and proper, and that the vehicles they drive are safe, suitable and reliable.

The policies that set out what is required of taxi drivers and operators are set out in a document known as the Taxi Licensing Policy Handbook.

What is the council proposing to change?

In line with the creation of a single West Suffolk Council in April 2019, a new licensing handbook was produced that brought together the previous requirements of the two predecessor licensing authorities - Forest Heath District Council and St Edmundsbury Borough Council.

Following consultation, almost all sections of these predecessor policies were aligned except for some requirements relating to vehicle age, livery, time elapsed following convictions and other minor changes. It was agreed that these should be addressed in more depth following the creation of West Suffolk Council.

We are now seeking views and feedback on the changes proposed in order to create a comprehensive single West Suffolk policy, through the survey below.

This survey seeks feedback on the main changes proposed which are:

  • licensing areas
  • vehicle age
  • livery
  • time elapsed following convictions
  • other minor changes to policy document

The feedback received through the online survey and other consultation opportunities (for example, liaison with the taxi trade), will be analysed and used to inform the final decision of West Suffolk Council’s Cabinet before a final revised version of the handbook is adopted later in 2020.

Any questions?

You can find out more about taxi licensing requirements and the proposed changes by looking at our taxi licensing policy questions and answers