Contact us

  • West Suffolk House is accessible for external visitors attending pre-booked appointments only which must be booked in advance with the relevant service.
  • pre-booked appointments are only available for services which are unavailable online or by telephone
  • only visit West Suffolk House if you have a pre-booked appointment

Save time - do it on line!

You can access many of our services online - use the A to Z, visit our Report, pay, apply pages or use the search option at the top of every page to find the service information you require.

Links to frequently used services:

If you are unable to find the information you require on our website using the above links you contact our Customer Services team by completing our West Suffolk Council enquiry form

Customer Services: 01284 763233

Out of hours emergency service: 01284 763252


West Suffolk Council enquiries are dealt with by a pre-booked appointment only which must be booked in advance with the relevant service.

Bury St Edmunds

Address: West Suffolk House, Western Way, Bury St Edmunds, Suffolk IP33 3YU
Map: Google Maps - Bury St Edmunds office
Parking: limited visitor parking on site - West Suffolk House map and parking information


Address: Haverhill House, Lower Downs Slade, Haverhill, Suffolk CB9 9EE
Map: Google Maps - Haverhill office
Parking: no parking on site - Haverhill car parks (

Mildenhall Hub

Address: Mildenhall Hub, Sheldrick Way, Mildenhall, Suffolk IP28 7JX
ViewMildenhall Hub - Google Maps
Parking: available on site.

Social media

We use social media to promote our services and communicate with our residents and customers. We welcome customers to engage with us through our accounts.

We monitor our Twitter and Facebook accounts Monday to Friday 8.45am to 5pm (except bank holidays and public holidays) and reply to questions as soon as possible. We will respond to questions sent outside these hours during the next working day.

If you have a query that is urgent, serious or involves personal details please contact us by email or phone using the details above.

More information about Feedback, compliments and complaints

Account Facebook, Twitter and Instagram
West Suffolk Council Facebook: @westsuffolkcouncil
Twitter: @west_suffolk
Instagram: westsuffolkcouncil
Moyse's Hall Facebook: @moyseshall
Twitter: @MoysesHallNews
Nowton Park Facebook: @NowtonPark
The Apex Facebook: @theapexofficial
Twitter: @theapexvenue
West Stow Facebook: @weststow
Twitter: @WestStowNews
West Suffolk Growth Twitter: @WestSflkGrowth
West Suffolk Markets Twitter: @Westsuffolkmkts
Instagram: @Westsuffolkmrkts
What's on West Suffolk Facebook: @WhatsOnWestSuffolk