Contact us

You can access many of our services online - use the A to Z to find the service you require or visit our Report, pay, apply pages. You can also contact our Customer Services team, or visit our offices.

Phone: 01284 763233 or 01638 719000

Out of hours emergency service: 01284 763252

Christmas and new year opening times

Day opening times
Monday 24 December All offices and main switchboard closed to customers from 2pm
Tuesday 25 December Public holiday
Wednesday 26 December Public holiday
Thursday 27 December Normal opening hours
Friday 28 December Normal opening hours
Monday 31 December All offices and main switchboard closed to customers from 2pm
Tuesday 1 January Public holiday
Wednesday 2 January Normal opening hours

Other offices and locations may have different opening and closing times

Main offices

Bury St Edmunds

Phone: 01284 763233
Address: West Suffolk House, Western Way, Bury St Edmunds, Suffolk IP33 3YU
Map: Google Maps - Bury St Edmunds office
Opening hours: 8.45 am to 5pm Monday to Friday (closed on public holidays)
Parking: limited visitor parking on site - West Suffolk House map and parking information
Parking at the front of West Suffolk House is limited to 90 minutes between 8am and 5pm, anyone parking beyond 90 minutes will be fined £70. Machines are in place to issue tickets for up to 90 minutes - ensure a ticket is displayed on your car.


Phone: 01638 719000
Address: College Heath Road, Mildenhall, Suffolk IP28 7EY
Map: Google Maps - Mildenhall office
Opening hours: 8.45am to 5pm Monday to Friday (closed on public holidays)
Parking: visitor parking available on site

Other offices

Brandon office

Address: The Brandon Centre, Bury Road, Brandon, Suffolk IP27 0BQ
Map: Google Maps - Brandon office (in Brandon Library)
Opening hours:

Day Hours
Monday Closed
Tuesday 10am - 5.30pm
Wednesday 10am - 2pm
Thursday 10am - 5.30pm
Friday 10am - 7pm
Saturday 10am - 1pm and 2pm - 5pm
Sunday 10am - 3pm

(closed on public holidays)

Haverhill office

Address: Haverhill House, Lower Downs Slade, Haverhill, Suffolk CB9 9EE
Map: Google Maps - Haverhill office
Opening hours: 9am to 5pm Monday to Friday (closed on public holidays)

Newmarket office

Address: 63 The Guineas, Newmarket, Suffolk CB8 8HT
Map: Google Maps - Newmarket office
Opening hours: 9am - 5pm Monday to Thursday, 9am - 4.30pm Friday (closed on public holidays)

Social media

We use social media to promote our services and communicate with our residents and customers. We welcome customers to engage with us through our accounts.

We monitor our Twitter and Facebook accounts Monday to Friday 8.45am to 5pm (except bank holidays and public holidays) and reply to questions as soon as possible. We will respond to questions sent outside these hours during the next working day.

If you have a query that is urgent, serious or involves personal details please contact us by email or phone using the details above.

More information about Feedback, compliments and complaints

Account Facebook Twitter
Forest Heath District Council @Forestheathnews @forestheath
St Edmundsbury Borough Council @StEdmundsburynews @stedsbc
Moyse's Hall @moyseshall @MoysesHallNews
Nowton Park @NowtonPark  
The Apex @theapexofficial @theapexvenue
West Stow @weststow @WestStowNews
West Suffolk Growth   @WestSflkGrowth
West Suffolk Waste Services   @binmanandrobyn
What’s On West Suffolk @WhatsOnWestSuffolk