- West Suffolk House is accessible for external visitors attending pre-booked appointments only which must be booked in advance with the relevant service.
- pre-booked appointments are only available for services which are unavailable online or by telephone
- only visit West Suffolk House if you have a pre-booked appointment
Save time - do it on line!
Links to frequently used services:
- Coronavirus (COVID-19)
- Benefits and support
- Bins, recycling and street cleaning
- Council Tax
- Environmental services
- Find my nearest
- Parking and travel
- Planning and building regulations
- Report, pay, apply
If you are unable to find the information you require on our website using the above links you contact our Customer Services team by completing our West Suffolk Council enquiry form
Customer Services: 01284 763233
Out of hours emergency service: 01284 763252
West Suffolk Council enquiries are dealt with by a pre-booked appointment only which must be booked in advance with the relevant service.
Bury St Edmunds
Address: West Suffolk House, Western Way, Bury St Edmunds, Suffolk IP33 3YU
Map: Google Maps - Bury St Edmunds office
Parking: limited visitor parking on site - West Suffolk House map and parking information
Address: Mildenhall Hub, Sheldrick Way, Mildenhall, Suffolk IP28 7JX
View: Mildenhall Hub - Google Maps
Parking: available on site.
We use social media to promote our services and communicate with our residents and customers. We welcome customers to engage with us through our accounts.
We monitor our Twitter and Facebook accounts Monday to Friday 8.45am to 5pm (except bank holidays and public holidays) and reply to questions as soon as possible. We will respond to questions sent outside these hours during the next working day.
If you have a query that is urgent, serious or involves personal details please contact us by email or phone using the details above.
More information about Feedback, compliments and complaints
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