Contact us

You can access many of our services online - use the A to Z to find the service you require or visit our Report, pay, apply pages. 

To contact Customer Services you can complete our West Suffolk Council enquiry form.

Customer Services: 01284 763233

Out of hours emergency service: 01284 763252

Main offices

Bury St Edmunds, Haverhill and Mildenhall Seasonal office opening timesBury St Edmunds

Address: West Suffolk House, Western Way, Bury St Edmunds, Suffolk IP33 3YU
Map: Google Maps - Bury St Edmunds office
Opening hours: Monday to Friday 8.45am - 5pm (closed on public holidays)
Parking: limited visitor parking on site - West Suffolk House map and parking information
Parking at the front of West Suffolk House is limited to 90 minutes between 8am and 5pm, anyone parking beyond 90 minutes will be fined £70. Machines are in place to issue tickets for up to 90 minutes - make sure a ticket is displayed on your car.


Address: College Heath Road, Mildenhall, Suffolk IP28 7EY
Map: Google Maps - Mildenhall office
Opening hours: Monday to Friday 8.45am - 5pm (closed on public holidays)
Parking: visitor parking available on site

Other offices

Brandon office

Address: The Brandon Centre, Bury Road, Brandon, Suffolk IP27 0BQ
Map: Google Maps - Brandon office (in Brandon Library)

Staff at the Brandon Centre offers a copying service for West Suffolk Council and will take copies of documents to support housing or other council assessments. They can also accept documentation for other West Suffolk council services which will normally be collected by a courier on week days only. The Brandon Centre is unable to accept payments on behalf of West Suffolk Council.

Opening hours:

Day Hours
Monday Closed
Tuesday 10am - 5.30pm
Wednesday 10am - 3pm
Thursday 10am - 5.30pm
Friday 10am - 6pm
Saturday 10am - 1pm and 2pm - 5pm
Sunday 10am - 3pm

(closed on public holidays)

Haverhill office

Address: Haverhill House, Lower Downs Slade, Haverhill, Suffolk CB9 9EE
Map: Google Maps - Haverhill office
Opening hours: Monday to Friday 9am to 5pm (closed on public holidays)

Newmarket office

Address: 63 The Guineas, Newmarket, Suffolk CB8 8HT
Map: Google Maps - Newmarket office
Opening hours: Monday to Thursday 9am - 5pm, Friday 9am - 4.30pm (closed on public holidays)

Social media

We use social media to promote our services and communicate with our residents and customers. We welcome customers to engage with us through our accounts.

We monitor our Twitter and Facebook accounts Monday to Friday 8.45am to 5pm (except bank holidays and public holidays) and reply to questions as soon as possible. We will respond to questions sent outside these hours during the next working day.

If you have a query that is urgent, serious or involves personal details please contact us by email or phone using the details above.

More information about Feedback, compliments and complaints

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