Contact us

From 2 August 2021 West Suffolk House will be accessible for external visitors attending pre-booked appointments only which must be booked in advance with the relevant service.

To protect customers and staff please note:

  • pre-booked appointments are only available for services which are unavailable online or by telephone
  • only visit West Suffolk House if you have a pre-booked appointment
  • you should not attend a pre-booked appointment if you have tested positive for COVID-19 or, are displaying any symptoms
  • a face covering should be worn at all times - staff may request you remove your mask for identification purposes
  • maintain social distancing, follow signage and use hand gel
  • COVID-19 updates can be viewed at: GOV.UK - Coronavirus (COVID-19)

Save time - do it on line!

You can access many of our services online - use the A to Z, visit our Report, pay, apply pages or use the search option at the top of every page to find the service information you require.

Links to frequently used services:

If you are unable to find the information you require on our website using the above links you contact our Customer Services team by completing our West Suffolk Council enquiry form

Customer Services: 01284 763233

Out of hours emergency service: 01284 763252

Main offices

Bury St Edmunds

Address: West Suffolk House, Western Way, Bury St Edmunds, Suffolk IP33 3YU
Map: Google Maps - Bury St Edmunds office
Enquiries: are dealt with by a pre-booked appointment only which must be booked in advance with the relevant service
Opening hours for pre-booked appointments: Monday to Friday 8.45am - 5pm (closed on public holidays)
Parking: limited visitor parking on site - West Suffolk House map and parking information

Haverhill House

Address: Haverhill House, Lower Downs Slade, Haverhill, Suffolk CB9 9EE
Map: Google Maps - Haverhill office
West Suffolk Council enquiries are dealt with by a pre-booked appointment only which must be booked in advance with the relevant service.

Mildenhall Hub

Address: Mildenhall Hub, Sheldrick Way, Mildenhall, Suffolk IP28 7JX
View: Mildenhall Hub website
West Suffolk Council enquiries are dealt with by a pre-booked appointment only which must be booked in advance with the relevant service.

Social media

We use social media to promote our services and communicate with our residents and customers. We welcome customers to engage with us through our accounts.

We monitor our Twitter and Facebook accounts Monday to Friday 8.45am to 5pm (except bank holidays and public holidays) and reply to questions as soon as possible. We will respond to questions sent outside these hours during the next working day.

If you have a query that is urgent, serious or involves personal details please contact us by email or phone using the details above.

More information about Feedback, compliments and complaints

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