Contact us

coronavirus signFrom 5pm 20 March 2020 public access to our offices will be closed until further notice.

You can still access our services online.

You can access many of our services online - use the A to Z to find the service you require or visit our Report, pay, apply pages. 

To contact Customer Services you can complete our West Suffolk Council enquiry form.

Customer Services: 01284 763233

Out of hours emergency service: 01284 763252

Main offices

Bury St Edmunds

coronavirus signFrom 5pm 20 March 2020 public access to our offices will be closed until further notice.

You can still access our services online.

Address: West Suffolk House, Western Way, Bury St Edmunds, Suffolk IP33 3YU
Map: Google Maps - Bury St Edmunds office
Opening hours: Monday to Friday 8.45am - 5pm (closed on public holidays)
Parking: limited visitor parking on site - West Suffolk House map and parking information
Parking at the front of West Suffolk House is limited to 90 minutes between 8am and 5pm, anyone parking beyond 90 minutes will be fined £70. Machines are in place to issue tickets for up to 90 minutes - make sure a ticket is displayed on your car.
External visitors attending meetings at West Suffolk House are welcome to park in the front car park for the maximum time of 90 minutes. Beyond this, visitors are now required to use Anglian Lane car park rather than Olding Road.

Mildenhall

coronavirus signFrom 5pm 20 March 2020 public access to our offices will be closed until further notice.

You can still access our services online.

Address: Mildenhall Hub, Sheldrick Way, Mildenhall, Suffolk IP28 7JX
Map: Google Maps - Mildenhall office
Opening hours: Monday to Friday 8.45am - 5pm (closed on public holidays)
Parking: visitor parking available on site

Other offices

Haverhill office

coronavirus signFrom 5pm 20 March 2020 public access to our offices will be closed until further notice.

You can still access our services online.

Address: Haverhill House, Lower Downs Slade, Haverhill, Suffolk CB9 9EE
Map: Google Maps - Haverhill office
Opening hours: Monday to Friday 9am to 5pm (closed on public holidays)

Newmarket office

coronavirus signFrom 5pm 20 March 2020 public access to our offices will be closed until further notice.

You can still access our services online.

Address: 63 The Guineas, Newmarket, Suffolk CB8 8HT
Map: Google Maps - Newmarket office
Opening hours: Monday to Thursday 9am - 5pm, Friday 9am - 4.30pm (closed on public holidays)

Social media

We use social media to promote our services and communicate with our residents and customers. We welcome customers to engage with us through our accounts.

We monitor our Twitter and Facebook accounts Monday to Friday 8.45am to 5pm (except bank holidays and public holidays) and reply to questions as soon as possible. We will respond to questions sent outside these hours during the next working day.

If you have a query that is urgent, serious or involves personal details please contact us by email or phone using the details above.

More information about Feedback, compliments and complaints

Account Facebook Twitter Instagram
West Suffolk Council  @westsuffolkcouncil @west_suffolk westsuffolkcouncil
Moyse's Hall @moyseshall @MoysesHallNews  
Nowton Park @NowtonPark    
The Apex @theapexofficial @theapexvenue  
West Stow @weststow @WestStowNews  
West Suffolk Growth   @WestSflkGrowth  
West Suffolk Waste Services   @binmanandrobyn  
What’s On West Suffolk @WhatsOnWestSuffolk