We want our website to be easy to use for the widest possible audience, regardless of ability or technology.
Although we try to work to the accepted standards for accessibility and usability, it may not always be possible on all of the website. Sometimes the use of third-party applications may cause accessibility issues for some users. If you experience any problems please let us know so we can work to improve your experience.
Advances in technology mean that most devices and web browsers have their own built in accessibility aids or assistive technology to help you to access the internet.
Changing text size
To change the text size (making the whole webpage bigger or smaller) hold down the Ctrl key and press either + or -, or hold down the Ctrl key and use your mouse scroll wheel. To reset the screen hold down Ctrl and press 0.
In most browsers you can also change text size by selecting View and Zoom, or Text size.
Changing colour contrast
Navigation - using they keyboard or mouse
Some users may find it easier to use the keyboard rather than a mouse. You can use the tab key to move and enter key to select an item, and arrow keys to move up and down or across the screen
- BBC How to guides - Alternatives to a keyboard and mouse
- BBC How to guides - Making your mouse easier to use
- BBC How to guides - Using your keyboard to control your mouse
We aim to use plain language and try to avoid jargon and acronyms. Text in some documents, such as planning documents and committee reports, may contain more complex, legal or technical language.
Text to speech - screen reader software
We do not offer text to speech facilities on this website, as there are a number of free and commercially available text to speech tools which you can use and adjust to your own needs and preferences.
We do not offer translation facilities on this website, as there are a number of free translation tools which you can use. Just go to a search engine and search for 'translate'.
All links to documents and external websites open in a new browser window.
Forms and documents
We are working to move all of our forms online so you can complete them on screen. Some of our forms are PDF (Portable Document Format) documents which you will then have to print and post to us, and a few are in MS Word format which you can complete electronically and email to us. If you experience any problems with the forms please contact Customer Services: email email@example.com or phone 01638 719000 or 01284 763233.
To view a PDF document you may need to download Adobe Acrobat Reader