Garden waste collection information
|From 31 December 2017 we will no longer be accepting subscriptions for the April 2017 – March 2018 Garden waste collection service.
Subscriptions for the April 2018 – March 2019 service will open in mid-February.
- Find out your collection day
- Using the Garden Waste Collection Service
- Frequently asked questions - garden waste collection
- Frequently asked questions - direct debit
- Terms and conditions April 2017 - March 2018
- What can I put in my garden waste bin?
- What can't I put in my garden waste bin?
- Home composting information
- What happens if I put the wrong waste in the bin?
- What happens if we do not empty your bin?
- What happens when I sign up?
- Renewing your annual subscription
- Moving house
- Stopping the service
In order for your bin to be collected, you need to:
- have your bin out by 6.30am on your usual collection day
- make your bin identifiable by your house number or house name
- make sure your bin does not contain food waste
- collect your bin as soon as possible after it has been emptied
- dead plants and flowers
- grass, leaves and weeds
- hedge clippings
- prunings and twigs
- small branches (not more than 6cm thick)
- vegetable waste from the garden (not kitchen waste)
Don't forget that you can also take your garden waste to Suffolk County Council's Household waste recycling centres for recycling, free of charge.
- bagged waste
- cardboard, newspaper, shredded paper
- invasive weeds such as Japanese Knotweed
- kitchen waste, food and plate scrapings - Information on recycling your food waste
- soil, stones or rubble
- pet/animal waste and bedding
- plastic flower pots, trays or bags
- tea bags and coffee grounds
- treated wood
Find out about Home composting
- shredded paper can be placed in an envelope or paper bag and recycled in a paper bank - Find your nearest
- shredded paper - only shred what you need to shred, that is, sensitive documents
- shredded paper can be home composted
- cardboard - this can go in your blue recycling bin
- food/kitchen waste - for information and advice:
Bins that are contaminated (that is, they contain incorrect materials) will not be collected. The council will advise you of the problem. If bins are contaminated it is your responsibility to remove the contamination from the bin prior to their next scheduled collection. No extra collections will be offered.
There may be times when we are unable to empty your bin. If this happens the collection crew will place a sticker on your bin to indicate why it has not been emptied. You will be required to resolve the problem so that we can empty your bin on your next collection day. For more information visit: My bin hasn't been emptied
- We will send you a receipt and service confirmation separately by email.
- Make sure you read the terms and conditions - April 2017 - March 2018
- The service runs from April – March.
- If you sign up by direct debit you will not have to renew your subscription next year, we will contact you in advance to let you know when your annual payment will be taken.
- If you sign up by credit or debit card we will contact you to remind you when your service is due to be renewed.
- Payment of the annual fee is required by the due date in order for the service to continue for the next year. If payment is not received by the due date we will assume that you no longer require the service and your bin will not be emptied.
If you are moving house and have paid by:
- direct debit - please call our customer services team on 01638 719119 or 01284 776119
- credit or debit card - please complete the online Garden waste collection move form
No refunds or part refunds will be given if the service is no longer required. For further information see:
Our Customer Service team is available to help with any queries, by phoning the garden waste hotline:
- Monday to Friday 8.45am - 5pm
- phone 01638 719119 or 01284 776119