Garden waste collection information

Using the Garden Waste Collection Service

The Garden Waste Collection Service is a convenient way for all residents in West Suffolk to dispose of their garden waste. You need to subscribe to this service at least two working days before your collection is due to give us time to process your application. You can have up to four garden waste bin subscriptions for each property. 

The sum payable for the service ending on 31 May 2022 is £43 for each bin you subscribe for.

In order for your bin to be collected, you need to:

  • have your bin out by 6.15am on your usual collection day
  • make your bin identifiable by your house number or house name
  • make sure your bin does not contain food waste
  • collect your bin as soon as possible after it has been emptied

What can I put in my garden waste bin?

  • dead plants and flowers
  • grass, leaves and weeds
  • hedge clippings
  • prunings and twigs
  • clean sawdust (from DIY)
  • small branches (not more than 6cm thick)
  • vegetable waste from the garden (not kitchen waste)

Don't forget that you can also take your garden waste to Suffolk County Council's Household waste recycling centres for recycling, free of charge.

What can't I put in my garden waste bin?

  • bagged waste
  • cardboard, newspaper, shredded paper
  • invasive weeds such as Japanese Knotweed
  • kitchen waste, food and plate scrapings - Information on recycling your food waste
  • soil, stones or rubble
  • pet or animal waste and bedding
  • sawdust contaminated with pet waste 
  • plastic flower pots, trays or bags
  • tea bags and coffee grounds
  • treated wood

Find out about Home composting

What can I do with shredded paper, cardboard and food or kitchen waste?

  • shredded paper can be placed in an envelope or paper bag and recycled in a paper bank - Find my nearest
  • shredded paper - only shred what you need to shred, that is, sensitive documents
  • shredded paper can be home composted
  • cardboard - this can go in your blue recycling bin
  • food/kitchen waste - for information and advice:

What happens if I put the wrong waste in the bin?

Bins that are contaminated (that is, they contain incorrect materials) will not be collected. The council will advise you of the problem. If bins are contaminated it is your responsibility to remove the contamination from the bin prior to their next scheduled collection. No extra collections will be offered.

What happens if we do not empty your bin?

There may be times when we are unable to empty your bin. If this happens the collection crew will place a sticker on your bin to indicate why it has not been emptied. You will be required to resolve the problem so that we can empty your bin on your next collection day. For more information visit: My bin hasn't been emptied. Your garden waste bin will not be emptied if you do not have a subscription to the 2021-22 year of service. 

What happens when I sign up?

Renewing your annual subscription

  • If you sign up by direct debit you will not have to renew your subscription next year, we will contact you in advance to let you know when your annual payment will be taken.
  • If you sign up by credit or debit card we will contact you to remind you when your service is due to be renewed.
  • Payment of the annual fee is required by the due date in order for the service to continue for the next year. If payment is not received by the due date we will assume that you no longer require the service and your bin will not be emptied.

Moving house

If you are moving house please call our customer services team on 01284 776119

Stopping the service

No refunds or part refunds will be given if the service is no longer required. For further information see:

Our Customer Service team is available to help with any queries, by phoning the garden waste hotline 01284 776119, Monday to Friday 8.45am - 5pm.