Antisocial behaviour and nuisance

Antisocial behaviour (ASB) is anything that intimidates, causes distress or alarm or significantly reduces someone's quality of life. Antisocial behaviour could be:

If a crime is in progress, dial 999. You can also report crimes on the non emergency police number 101.

Call us if you wish to report ongoing issues of antisocial behaviour, or you can complete our antisocial behaviour online report form, you can use this form to report antisocial behaviour in West Suffolk.

What you can do if you believe that action hasn't been taken to resolve your ASB issue

You can request a 'community trigger' if you feel your complaint has not been acted on by agencies. You can do this if you are affected by ASB directly or you can do this on behalf of someone affected by ASB. By requesting a community trigger the ASB complaint will be reviewed, you can request this review if:

  • the same ASB issue or concern has been reported to the council, police, registered housing provider (such as a social landlord) three separate times in the last six months
  • the ASB issue or concern affects more than five households or business premises
  • the ASB issue or concern was reported within a month of the ASB taking place and you have activated the community trigger within six months of that initial report

If you want to activate a community trigger then you can contact us or you can complete our Trigger Referral Form

What happens once the community trigger has been requested

You will receive confirmation that your community trigger request has been received within three working days. Your complaint will then be assessed to see whether it meets the criteria of a community trigger (listed above), we will make this assessment within ten working days starting from the day your request was acknowledged.

If your complaint does meet the criteria a full review will be carried out within a further ten working days. You will then receive a response with an action plan aimed at resolving the issue.

If you are not happy with the decision made you can appeal against it. Details of how to do this will be included in the letter of response sent to you.

Antisocial behaviour case review community trigger figures

We have a duty under Section 104(9) of the Antisocial Behaviour, Crime and Policing Act 2014.

We are required to publish information about the number of antisocial behaviour case reviews community trigger: