COVID-19 Advice for food businesses

Face Coverings regulation has changed. Page last updated
17 May 2021


We understand that businesses need to find different ways to serve their customers through this very difficult period. Scientific advice is that it is very unlikely that COVID-19 can be spread through food, but, if you are changing how you are used to operating then you should think through the hazards and ensure that you have control measures in place. A business will only be able to offer food and drink if they are registered as a food business with a local authority.

Records of staff and visitors

The rules on what you need to do when a group enters your venue have changed. You must ask every customer or visitor to scan the NHS QR code using their NHS COVID-19 app, or provide their name and contact details, not just a lead member of the group. If you collect information in this way, you must keep it for 21 days. This is to ensure that everyone receives the necessary public health advice in a timely manner.

For the Government's latest guidance on the collection of personal details and how to maintain records of staff, customers and visitors to businesses in support of NHS Test and Trace, please go to: Maintaining records of staff, customers and visitors to support NHS Test and Trace

Coronavirus: Information poster for takeaways and restaurants offering a pick-up service

We have posters available to help you explain to your customers how you will be operating safely during the coronavirus pandemic. We suggest the poster is displayed near to your customer entrance so they see and read it before entering.

The poster is based on current Government guidance for takeaways and restaurants offering a pick-up service. Download and print the Coronavirus: Information poster for takeaways and restaurants offering a pick-up service

Read the full guidance at GOV.UK - COVID-19: guidance for food businesses

Please see NHS factsheet for things to do for reopening.

Step 3

From 17 May 2021, hospitality venues such as restaurants, pubs, bars and cafes can reopen indoor dining. Please see the following guidance with regards to reopening safely and things to consider: GOV UK Restaurants, pubs, bars and takeaway services - Working safely during coronavirus (COVID-19) - Guidance

Face covering regulations have changed. Find out more at GOV.UK - Face coverings: when to wear one, exemptions, and how to make your own

Please contact us if you have any further queries email: food&safety@westsuffolk.gov.uk or phone: 01284 757400

Additional support for your business from West Suffolk Council

For up to date information on what support is available to your businesses during the coronavirus outbreak then visit our COVID-19 Support for business page.

This page includes links and information about grants, loans, job retention schemes and more. Our Economic Development and Growth team are also on hand to answer your questions. Please email them on economic.development@westsuffolk.gov.uk