COVID-19 advice and guidance for business


Information and guidance on grants for businesses can be found on COVID-19 support for business - grants

Further guidance and support

The latest guidance from the Government following the Prime Ministers announcement in November 2021, has seen a change in rules for certain businesses, their staff and those who use them. This includes the wearing of masks.

This guidance means some businesses have to operate in other ways. It is the responsibility of businesses to make sure their premises operate in a COVID secure way:

West Suffolk Council encourages residents and visitors to shop locally and in a COVID-19 safe way.

Businesses can contact the New Anglia Growth Hub, hosted by Suffolk Chamber of Commerce, to receive the most up to date advice and guidance as issued by Government. Visit New Anglia Growth Hub website or 0300 333 6536.

Help is also available for employees and staff who may need financial help if they have been asked by NHS Test and Trace to quarantine with the Test and Trace Support payment

Plan B and attended status

The following venues and events must use the NHS COVID Pass, or alternative proofs of COVID-19 status, as a condition of entry:

  • nightclubs, dancehalls and discotheques
  • other late night dance venues, where all of the following apply:
    • the venue is open between 1am and 5am
    • it serves alcohol after 1am
    • it has a dancefloor (or space for dancing)
    • it provides music, whether live or recorded, for dancing
  • indoor events with 500 or more attendees, where those attendees are likely to stand or move around for all or part of the event, such as outdoor festivals
  • outdoor events with 4,000 or more attendees, where those attendees are likely to stand or move around for all or part of the event, such as outdoor festivals
  • events with 10,000 or more attendees, whether indoor or outdoor, such as large sports and music event

Detailed guidance on the requirements can be found on the Government's website - GOV.UK - carrying out mandatory COVID-19 status checks at your venue or event

Some events, that do not serve alcohol, provide music and space for dancing between 1am and 5am, may request agreement from the Council to conduct spot checks when attendees enter the venue where there is a demonstrable risk to the public if 100% of checks are carried out, for example from overcrowding or terrorist threat. There will be limited occasions that this is appropriate and the Government has produced assessment templates that businesses can use to complete the assessment:

The assessment must be submitted to food& at least 10 working days before the event, or the application cannot be approved and 100% of the attendees will have to have their COVID status checked prior to entry.

Fraud advice

In an initiative between Government and the independent charity Crimestoppers, the public can now call a new COVID Fraud Hotline (0800 587 5030) anonymously and free of charge to report suspected fraudulent activity. The COVID Fraud Hotline is open 24/7, 365 days a year on 0800 587 5030 or fill in the simple and secure anonymous form at

QR codes for Test and Trace

Government encourages certain businesses and facilities to display a QR code for Test and Trace.

This is encouraged to help reduce the spread of COVID-19 and protect the NHS. The use of the QR codes helps the NHS Test and Trace service in England to contact the necessary people if coronavirus outbreaks are identified in venues.

Pavement licences

For more information about pavement licences, street trading and vending visit: Street trading and vending

Concerned about COVID-19

Any business in the West Suffolk area concerned about their specific circumstances or confused about where they can go for support can contact: or phone 01284 757114

For advice and support about food and safety, please contact West Suffolk Council’s Commercial Environmental Health team at food&