COVID-19 Advice for food businesses

Face Coverings regulation has changed Page last updated
11 November 2020


We understand that businesses need to find different ways to serve their customers through this very difficult period. Scientific advice is that it is very unlikely that COVID-19 can be spread through food, but, if you are changing how you are used to operating then you should think through the hazards and ensure that you have control measures in place. A business will only be able to offer a delivery or takeaway service if they are registered as a food business with a local authority.

For the Government's latest guidance on the collection of personal details and how to maintain records of staff, customers and visitors to businesses in support of NHS Test and Trace, please go to: Maintaining records of staff, customers and visitors to support NHS Test and Trace

Coronavirus: Information poster for takeaways and restaurants offering a pick-up service

We have posters available to help you explain to your customers how you will be operating safely during the coronavirus pandemic. We suggest the poster is displayed near to your customer entrance so they see and read it before entering.

The poster is based on current Government guidance for takeaways and restaurants offering a pick-up service. Read the full guidance at GOV.UK - COVID-19: guidance for food businesses

To summarise, the current guidance states:

  • Hospitality venues like restaurants, bars and pubs must close, but can still provide takeaway and delivery services.
  • Sale of alcohol is permitted via pre-order for collection or delivery services only.
  • There are different rules for day and night:
    • 5am to 10pm takeaway services from the premises, but
    • 10pm to 5am takeaway is via delivery or drive through only. When an order is ready a member of staff can deliver the order to a vehicle as long as the occupants of the vehicle do not get out. Businesses should therefore only take orders online or by telephone during this time.
  • Customers could have staggered collection times.
  • After 10pm customers arriving without having already placed an order should place their order by phone or online, and return at a designated time for collection.
  • Businesses should discourage crowding outside the premises. Where possible, use queue management systems to maintain the two metres separation.

Download and print the Coronavirus: Information poster for takeaways and restaurants offering a pick-up service

Face covering regulations have changed. Find out more at GOV.UK - Face coverings: when to wear one, exemptions, and how to make your own

Please contact us if you have any further queries email: food&safety@westsuffolk.gov.uk or phone: 01284 757400

Additional support for your business from West Suffolk Council

For up to date information on what support is available to your businesses during the coronavirus outbreak then visit our COVID-19 Support for business page.

This page includes links and information about grants, loans, job retention schemes and more. Our Economic Development and Growth team are also on hand to answer your questions. Please email them on economic.development@westsuffolk.gov.uk