COVID-19 Advice for food businesses providing takeaways and deliveries

Page last updated
18 May 2020


We understand that businesses need to find different ways to serve their customers through this very difficult period. Scientific advice is that it is very unlikely that COVID-19 can be spread through food, but, if you are changing how you are used to operating then you should think through the hazards and ensure that you have control measures in place. A business will only be able to offer a delivery or takeaway service if they are registered as a food business with a local authority.

Coronavirus: Information poster for takeaways and restaurants offering a pick-up service

We now have posters available to help you explain to your customers how you will be operating safely during the coronavirus pandemic. We suggest the poster is displayed near to your customer entrance so they see and read it before entering.

The poster is based on current Government guidance for takeaways and restaurants offering a pick-up service. Read the full guidance at GOV.UK - COVID-19: guidance for food businesses

To summarise, the current guidance states:

  • No orders should be taken in person on the premises - this should be communicated to customers by appropriate means such as signage
  • Businesses should therefore only take orders online or by telephone
  • Customers could have staggered collection times - customers should be discouraged from entering the premises until their order is ready
  • Customers arriving without having already placed an order should be encouraged to leave the premises to place their order by telephone or online, and to return a designated time for collection.
  • Customers whose orders are ready should enter one at a time to collect orders and make payments
  • Businesses should discourage crowding outside the premises. Where possible, use queue management systems to maintain the two metres separation.

Download and print the Coronavirus: Information poster for takeaways and restaurants offering a pick-up service

Please contact us if you have any further queries email: food&safety@westsuffolk.gov.uk phone: 01284 757400

As many businesses remain closed and some are preparing to re-open, some simple checks and procedures should be carried out to manage any risks associated with Legionellosis, pest control, etc. Some basic advice is contained here.

Additional support for your business from West Suffolk Council

For up to date information on what support is available to your businesses during the coronavirus outbreak then visit our COVID-19 Support for business page

This page includes links and information about grants, loans, job retention schemes and more. Our Economic Development and Growth team are also on hand to answer your questions. Please email them on economic.development@westsuffolk.gov.uk