COVID-19 Licensing update

Information for the following licences:

  • alcohol and entertainment
  • animals
  • gambling
  • charitable collections
  • scrap metal
  • sex establishments
  • street trading and vending
  • temporary event notices (TENs)


With immediate effect the licensing team will no longer be meeting with customers. All communication will need to be done via telephone or email. Public access to West Suffolk Council buildings is closed until further notice, but the offices will continue to be used to deliver services.


All licensing applications that are unable to be done online will have to be sent to West Suffolk House, Western Way, Bury St Edmunds, Suffolk, IP33 3YU. Alternatively, you can apply via email.

We will not be accepting any applications that are sent to our Haverhill, Newmarket, Brandon or Mildenhall offices. Due to the circumstances we will accept all supporting documentation being photocopied or scanned or photographed and emailed to licensing. 

Please be aware that some new applications may not be able to be processed until it is business as usual, if visits are required. If you have an application to submit and you need advice, please contact the licensing team.

Licensing team contact details

Phone: 01284 758050

Due to the circumstances all payments must be made by BACS if there is no online facility. Applications will not be processed without payment.

Please use the following details:

West Suffolk Council – General Account
Sort code: 30 95 58
Account: 26326468
Reference: Your licence number