COVID-19 support for communities

Last updated

06 November 2020

Supporting the community response to COVID-19

We recognise that people want to help the vulnerable in their community and we are here to help.

Visit our Volunteering page.

Home But Not Alone - a service that is helping the most vulnerable during the coronavirus crisisHome, But Not Alone 

If you need urgent help and have no other support, call the Home, But Not Alone helpline. The helpline is primarily available to clinically extremely vulnerable people who:

  • do not have access to support available from friends, family or immediate community
  • are struggling for food, medicines or other essential supplies
  • are feeling lonely and isolated

Call handlers will be able to provide answers to any questions you may have or link you with local groups and shops who are providing support or services to their local communities.

The phone number has not changed. Support can be accessed again on freephone 0800 876 6926 . The phonelines are open from 9am to 5pm, Monday to Friday.

Find out more: Suffolk County Council - Home But Not Alone

Suffolk Support and Advice Service

Whether you meet the criteria or not set by Government, there is help available for those facing financial difficulty or needing support. The Suffolk Support and Advice Service helps people across the county access information or support relating to debt, benefits, housing or employment.  You can contact the service on 0800 068 3131 between 9am to 5pm Monday to Friday or visit Suffolk Support and Advice Service

Funding support and guidance

West Suffolk Council already works with many voluntary community sector groups.

We have made additional funding available through our councillor locality budgets and changed some of the rules so that we can get swifter support to some of the community groups emerging to respond to the COVID19 crisis. You can contact your local councillor to discuss: details on how to contact your councillor

You can also contact our Families and Communities Team by emailing who can also direct you to other funding sources and guidance.

Community Action Suffolk - COVID-19 Response - Communities has a range of guides, toolkits, and useful information for community groups. It includes advice on handling cash and safeguarding.

National Lottery Fund

The Government’s new Coronavirus Community Support Fund opened for applications on 22 May 2020.

This new funding stream made available £200m in Government funding that will be aimed primarily at small to medium organisations in England.

The fund has two key objectives:

  • To increase community support to vulnerable people affected by the COVID-19 crisis, through the work of civil society organisations.
  • To reduce temporary closures of essential charities and social enterprises, ensuring services for vulnerable people impacted by COVID-19 have the financial resources to operate, and so reduce the burden on public services.

Grants will allow organisations to meet service costs, where they are experiencing increased demand and/or short-term income disruption. Grants will also allow organisations to refocus services to address more immediate beneficiary needs in light of COVID-19.

More details:

Sport England - Community Emergency fund

Sport England has opened applications to a £20 million Community Emergency Fund