Council Tax

Direct debit indemnity fraud

We have become aware of a potential fraud related to reclaiming direct debit payments. Residents may be contacted by, or be tempted to respond to, adverts from fraudsters offering help to reclaim Council Tax payments or other payments which are paid by direct debit.

As part of this fraud, the fraudster will ask you for your bank details. If provided, the fraudster will initiate direct debit indemnity claims for monies previously paid by direct debit. Once these claims are paid, the fraudster quickly transfers any funds from the victim’s bank account. As a result of the direct debit indemnity claims, victims are left with large Council Tax (or other) debts to repay to local authorities or other organisations, while the fraudsters have got away with substantial funds.

If you are approached by fraudsters or have been affected by any fraud, please contact Action Fraud online or by telephone on 0300 123 2040. 

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Local Council Tax Reduction Scheme 100 per cent discount for 2025-26

Extra Council Tax support has been given to thousands of low-income households in West Suffolk to help them with the challenges of the cost-of-living. This is for the tax year 2025-26.

Following the backing of a public consultation which ended on 6 November 2024, West Suffolk Council retained the maximum award of Council Tax reduction available to households at 100 percent for the third consecutive year.

This has meant that 4,676 households of working age in West Suffolk will continue to pay low or no Council Tax having received a further 8.5 percent reduction to their Council Tax. Pensioners in the scheme already receive a maximum reduction of 100 percent on their Council Tax.

For more details visit the Anglia Revenues Partnership website.

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If you are experiencing difficulties making payment

If you are experiencing difficulty making payments please contact Anglia Revenues Partnership via: Anglia Revenues Partnership - Contact us.

Make a claim for Council Tax Reduction below if you are a resident of working age on a low income or your income has reduced and you have less than £10,000 in capital.

• Council Tax Reduction Claim Form

If you are already in receipt of Council Tax Reduction complete our Change of Circumstance form below to let us know about changes to your income.

• Council Tax Reduction Change of Circumstances Form

For more information visit: Anglia Revenues Partnership – Council Tax

You can manage your Council Tax or update direct debit details online by visiting: Anglia Revenues Partnership - Online services.