On 1 April 2019 Forest Heath District Council and St Edmundsbury Borough Council will be replaced by a single district council called West Suffolk Council. It will entirely replace the borough and district councils but will continue to deliver the same services while finding improved ways of supporting communities, businesses and the local economy. Over the next few weeks you may notice changes to the website, forms, letters and emails, and there will be limited access to some of our online systems as we prepare for the creation of the new council.
If you pay your fine within 14 days you will be eligible to a discount, visit our pay page to pay your parking fine online.
You can appeal against a parking ticket within seven working days of its issue but only on the following grounds:
The appeals process is slightly different in the Forest Heath District and St Edmundsbury Borough. To find out about the process in the area your parking fine was issued, read the information for the relevant area.
All appeals must be made in writing and within seven days. Your appeal will be assessed by a parking case officer who will reach a decision within seven days of receiving your appeal.
If you made an appeal within seven days and it is rejected you will be given a further seven days (from the date your appeal was rejected) in which to pay your fine at a discounted rate. If you do not pay within this time you will have to pay the full amount.
All appeals must be made in writing and within seven days. If you decide to appeal your parking fine and your appeal is unsuccessful you will not get a discount. You can appeal online or print off a form and post it.
There are three stages in the appeals process within the St Edmundsbury Borough, the majority of cases will only involve stage one:
Your appeal is considered against our parking policy criteria by a parking services officer. A decision will be reached within 14 working days. If your appeal is successful the case will be closed and your parking fine cancelled. if your appeal is rejected you will need to pay the fine in full.
If you disagree with the decision made in stage 1, your case will be considered by a parking services manager. This decision is final and will only move onto stage three if you are able to show new evidence that will substantially change the way in which your appeal was initially considered.
Should you wish to make a third appeal you must show further evidence or information. The appeal will be considered by the Head of property services and engineering.