You can hire a manual or electric wheelchair or scooter if you have any mobility problems. You do not have to be registered as disabled to use the scheme.

The service runs in Bury St Edmunds, Haverhill and Newmarket, refer to the town below to find out more.

Shopmobility in Bury St Edmunds

In Bury St Edmunds the scheme operates from The Apex.

To use the service, you will need to register. You will need two pieces of identification, one of them must have your address on it. If you are using the service but are not registered as disabled, then you will pay VAT.

The service is not available on Sundays or bank holidays.


There is a charge for using Shopmobility in Bury St Edmunds. You can buy membership for a year, or scooters and wheelchairs can be hired out on a casual basis.

Yearly membership Valid from 1 June 2019
Yearly membership - registered disabled £6.00
Yearly membership - not registered disabled £7.20
Daily fee with yearly membership  
Daily fee with yearly membership - registered disabled £2.00
Daily fee with yearly membership - not registered disabled £2.40
Casual hire  
Casual day member - registered disabled £4.00
Casual day member - not registered disabled £4.80


Bookings will be made to start at 15-minute intervals, so that we can stagger customer arrival and departure times to ensure social distancing.

If you do not make an advance booking, we may ask you to return at the next available time slot or on another day.

It is essential customers return within the time agreed so we can prepare equipment for the next customer.

Bookings for equipment must be made in advance, call us directly to reserve equipment: Bury St Edmunds 01284 757175.

We encourage all visitors to wear a face covering when inside The Apex, unless they are aged 11 years or under, or are exempt from wearing a face covering.

QR codes are prominently placed in the building, and we would encourage you to continue checking in with these when visiting. Please download the NHS COVID-19 app before your visit.

When can I use equipment?

Bury St Edmunds: Monday to Saturday 10am to 4pm.

The service is not available on Sundays or bank holidays.

Shopmobility in Haverhill

Update March 2022. Shopmobility in Haverhill is temporarily unavailable. Details will be published on this web page when the service is reinstated.

Shopmobility in Newmarket

The Shopmobility service in Newmarket is re-opening from 7 September 2021.

The service is free in Newmarket and operates from Newmarket library at the Guineas shopping centre.


You will need to bring a form of identification with you so you can register. You can book in advance by calling Newmarket Library on 01638 661216 or you can see what is available on the day.

When can I use equipment?

During Newmarket Library opening hours.

The service is not available on bank holidays.