Bus passes
You may qualify for free off peak travel on local buses if you are of state pensionable age or disabled. The scheme is run by Suffolk County Council. Find out more and see if you qualify by visiting: Suffolkonboard - Concessionary travel (Suffolk County Council),
Bus shelters
We maintain some bus shelters in the area. In West Suffolk, we maintain the blue coloured bus shelters only. If you notice any damage, graffiti or litter in our bus shelters then let us know. You will need to provide us with:
- the location of the bus shelter
- a description of the problem
- your contact details
Other bus shelters (usually black coloured) are maintained by Suffolk County Council or town and parish councils. To find out more or to report a problem, visit: Suffolkonboard - Report, apply or request
Bus station buildings
For information enquiries regarding bus timetables, fares and tickets, please visit:
- Suffolkonboard or call 0345 606 6171
- National Express - information on coach travel and airport transfers
- Post Office - National Express tickets
We maintain two bus station buildings in the area, they are:
- Bury St Edmunds, St Andrews St North, IP33 1TZ
- Bury St Edmunds bus station map
- Open Monday to Saturday from 8am to 6pm (closed bank holidays)
- Mildenhall, King Street, IP28 7EZ
- Mildenhall bus station map
- Open Monday to Saturday from 10am to 4pm (closed bank holidays)
Connecting communities - rural transport
Connecting Communities is a transport service provided by Suffolk County Council designed to help people travel around the county of Suffolk who might not have access to a regular bus service.
When you need to make a journey and there’s no public transport available to you locally, they’ll collect you and connect you to an appropriate bus route or train link for onward travel so you can reach your destination quickly and easily.