Fuel energy and utilities

If you are unable to heat your home

You maybe eligible for a grant through Suffolk County Council Local Welfare Assistance scheme (LWAS): Suffolk County Council - Suffolk Local Welfare Assistance Scheme (if you have received an award from LWAS since 1 October 2025, a second application will be accepted for heating oil payments only).
You can also use a benefits calculator at home such as Turn2us - Turn2Us Benefits Calculator or Policy in Practice - Better Off Calculator to see if there are any benefits that you are entitled to. Anyone can use this; it is completely free to use and confidential. Some unclaimed benefits may also be backdated.

Suffolk Community Foundation - Surviving Winter Appeal: Do you need support to heat your home this winter? You may be eligible for a surviving winter grant. To see if you are eligible, please visit the Suffolk Community Foundation website or contact Citizens Advice on 0808 278 78686 or Citizens Advice West Suffolk
Cold Weather Payment: This is paid for periods of very cold weather lasting seven days or more between 1 November and 31 March for people on specific eligible benefits. For further support and advice see GOV.UK - Cold Weather Payment
For details of grants and support available and energy saving advice in West Suffolk, visit our What you can do webpages.
More information on cost-of-living support can be found on our website: Cost of living These webpages also detail more on our Financial Inclusion Service. If residents need additional help, they can contact our Financial Inclusion Service on 01284 757660 or use the Financial Inclusion Team Enquiry Form.

Oil buying clubs in Suffolk could help reduce the amount you pay as group buying yields better deals. Search for your nearest at The Oil Club - Search
Community Oil Buying Scheme, through Community Action Suffolk In partnership with AF Affinity, Community Action Suffolk runs a community oil buying scheme, which means Suffolk residents can benefit from the bulk buying power or reduced oil prices. For more information and to register please visit Affinity Fuels or telephone AF Affinity on 01603 881888 or email enquires@AF-affinity.co.uk. More information and a downloadable leaflet please see Community Action Suffolk - Community Oil Buying and Bulk LPG
Suffolk heating oil loans are available from the Eastern Savings and Loan Credit Union. These are 0 per cent interest loans of up to £500, repayable over 12 months, which help spread the cost of oil (subject to affordability, credit check and a membership fee). Eastern Savings and Loans - Invest in a greener future with a green loan

GOV.UK - Cost of living support has information on help that you could be entitled to which will help with energy bill payment.
Money Saving Expert - Cost of living help has budgeting and debt help.
Ofgem - Get help with your energy bills
Anglian Water - Extra Care Support
National Energy Action (NEA) - Get Help
UK Energy Support - What is the ECO4 Scheme? - an ongoing government-initiated scheme to support low-income households and to create more energy efficient homes. This includes free electric heater upgrades. Homeowners and private tenants (with their landlord's permission) can apply for a government grant to have old, uneconomical room heaters replaced with electric storage heaters free of charge.
British Gas Energy Trust
Energy Saving Trust
EDF - Support for customers
Free Energy Advice Survey – open to home owners, private tenants and landlords within West Suffolk who are looking to improve their home's energy efficiency and help reduce fuel bills. They can also advise on eligibility for grants to support this work. Residents can contact environment@westsuffolk.gov.uk to book in a visit.
Warm Homes grants through GOV.UK - Apply for the Warm Homes: Local Grant to improve a home as well as through Warm Homes Suffolk.
Some additional energy saving tips: