Assisted bin collection service

If you can't move your bins to the usual collection point due to physical difficulty and no one else at your address can help, you may qualify for an assisted collection.

With this service, our crew will:

• collect your bins from an agreed location
• empty them into the lorry
• return them to the same spot

Eligibility and application

• Phone Customer Services on 01284 757320 to apply.
• You'll need to explain why you need help and may be asked for evidence.
• Requests are reviewed individually.
• Decisions take up to 28 working days.
• If approved, we’ll confirm your start date. If not, you can submit further information for review.

What’s included

• Applies to all bins: black, blue, and brown.
• The collection point must:
  • be agreed with the council
  • be within 20–25 meters of the usual collection point
  • be easily accessible (no gravel, steps, or uneven surfaces)
  • have unlocked gates and no overhanging branches or shrubs
  • ideally be at the front of your property.
• Keep pets indoors on collection day.

Changes or cancellation

• Let us know if:
  • your circumstances change
  • you move house
  • you no longer need the service.

Phone Customer Services on 01284 757320 to cancel.

Regular reviews

We periodically review your eligibility and may request updated evidence.

Other help

Not eligible or don’t need full assistance?

• Consider a smaller wheeled bin, which is easier to move.
• Phone Customer Services on 01284 757320 to request a bin swap.