Bulky items

Coronavirus iconWe ask that residents who book a collection leave the items outside for 72 hours before they are collected, where practical. We are currently only taking bookings up to six weeks in advance.

This is in line with the current advice on management of waste during the COVID-19 pandemic.

Items will only be collected from bin collection points and will not be taken from gardens unless agreed at the time of booking.  We cannot collect items from inside resident’s properties.

We reserve the right to suspend collections for this service at short notice due to COVID-19 restrictions. Under these circumstances we will either offer to reschedule the collection when restrictions allow, or offer you a refund.

If you have bulky waste that requires removal please make sure anyone who takes it is a registered waste carrier and that they can prove your waste will be disposed of at a licensed facility. See our SCRAP campaign for more information. Suffolk recycling centres are now open but you have to book online. Visit Suffolk Recycling Centres booking page

Thank you for your understanding.

If you cannot recycle or donate bulky items such as your furniture or white goods (for example fridges or washing machines) then we can collect and dispose of them for a fee. We can collect a wide range of items including:

  • electrical items - cooker, fridge, freezer, microwave, television, tumble drier, washing machine
  • furnishings - carpet, underlay, lino
  • furniture - bed, chair, chest of drawers, sideboard, sofa, wardrobe
  • metal items - bicycle, lawn mower, radiator, sink, swing (if dismantled).

More details are in our bulky waste items guide. The list is not definitive so contact us if you have something that is not shown.

As from 1 April 2022, we will offer three collections:

  • 1 to 5 items £45.00
  • 6 to 10 items £90.00
  • 11 to 15 items £135.00

Bulky item collection is by agreement only and you have to pay in advance. We have limited space on our vehicle and only items listed at the time of the booking will be collected, no changes or items can be added after the booking is made. This is a non refundable payment. On an agreed date the items will be collected from 6.30am onwards. We cannot allocate time slots.

If you receive Council Tax reduction (not including single person or student discount) you are eligible to a 50 per cent discount on the charges above for one collection a year (one collection = 1 to 5 items)

Phone our Customer Services team to arrange a collection.

Before booking a collection

Before you arrange for us to collect your bulky items, why not consider donating them to a charity or organisation where they can be re-used by someone in need? There are many charities that will welcome donations, we have listed a few below but there will be others that exist in your area:

In addition to the above the British Heart Foundation will arrange to collect items that have a resale value: book a British Heart Foundation collection use the reference 'West Suffolk' when booking a collection. Alternatively you can drop off items for resale to one of their local shops, find my nearest British Heart Foundation shop