Bulky household waste collection

If you cannot recycle or donate bulky items such as your furniture or white goods (for example fridges or washing machines) then we can collect and dispose of them for a fee.

Upholstered domestic seating

From 1 December 2024 West Suffolk Council has a duty of care to dispose of any upholstered domestic seating, also known as waste upholstered domestic seating (WUDS) containing persistent organic pollutants (POPs) safely and securely.

POPs are poisonous chemical substances that break down slowly and get into the food chain as a result. In the past POPs were used in various products including industrial chemicals and pesticides, and released during chemical and agricultural processes. The manufacture, sale and use of products containing POPs is now banned. POPs are classed as absolute non-hazardous waste.

Waste uplholstered domestic seating is any item of seating of a household type from households. This includes any part made of or containing leather, synthetic leather, other fabric, or foam.

For more information please visit GOV.UK - Manage waste upholstered domestic seating containing POPS

Collecting bulky items

Items will only be collected from bin collection points. We cannot collect items from inside resident’s properties or gardens. The items need to be at the bin collection point by 6.30am on the day of collection. If you have an assisted bin collection, the collection place for any bulky items will be different, so please let us know when you make the booking.

We offer three collection categories:

  • 1 to 5 items £50
  • 6 to 10 items £100
  • 11 to 15 items £150.

Bulky item collection is by agreement only and you will be required to pay in advance. If you receive Council Tax reduction (not including single person or student discount) you are eligible to a 50 per cent discount on the charges above for one collection a year (one collection is one to five items).

  • This is a non-refundable payment.
  • We have limited space on our vehicle and only items listed at the time of the booking will be collected, no changes or items can be added after the booking is made.
  • We do not collect garden items.
  • On an agreed date the items will be collected from 6.30am onwards. We cannot allocate time slots. Please make sure the items are left at the bin collection point on the morning of collection.
  • Any upholstered seating that is damaged, for example a split in the fabric on a sofa or sofa cushion, needs to have the split taped up or the cushion bagged to make sure any POPs do not escape and contaminate the other items in the collection.

The items we can collect

Item Guidance and notes
Armchair
  • If any of the fabric is ripped, it needs to be taped up. Cushions with rips in need to be bagged up.
  • Let us know if they have the reclining function.
  • If dismantled, please tie or tape up so the bundle can be carried by two people. Make sure any sharp objects, for example protruding nails, are removed.
  • Each chair is counted as one item.
Bed base, futon base, sofabed
  • If any of the fabric is ripped, it needs to be taped up. 
  • A mattress, a headboard, and a bed base count as separate items.
  • A bed base that is in two or more parts is still one item.
  • If dismantled, please tie or tape up so the bundle can be carried by two people. Make sure any sharp objects, for example protruding nails, are removed.
Bed headboard, bed footboard
  • If any of the fabric is ripped, it needs to be taped up. 
  • If dismantled, please tie or tape up so the bundle can be carried by two people. Make sure any sharp objects, for example protruding nails, are removed.
Bedside cabinet
  • No glass or glass doors will be collected.
  • If dismantled, please tie or tape up so the bundle can be carried by two people. Make sure any sharp objects, for example protruding nails, are removed.
Blind  
Bookcase
  • No glass shelves or glass doors will be collected.
  • Must not be bigger than six feet by six feet.
  • Books must be removed, these will not be collected.
  • Must be able to be carried by two people.
  • If dismantled, please tie or tape up so the bundle can be carried by two people. Make sure any sharp objects, for example protruding nails, are removed.
Cabinet
  • No glass or glass doors will be collected.
  • Must be empty.
  • Must not be bigger than six feet by six feet.
  • if dismantled, please tie or tape up so the bundle can be carried by two people. Make sure any sharp objects, for example protruding nails, are removed.
Chair (kitchen, dining or office chair)
  • Each chair is counted as one item.
  • If any of the fabric is ripped, it needs to be taped up. Cushions with rips in need to be bagged up.
  • if dismantled, please tie or tape up so the bundle can be carried by two people. Make sure any sharp objects, for example protruding nails, are removed.
Chest of drawers
  • Must be empty.
  • Please tape the drawers shut.
  • If dismantled, please tie or tape up so the bundle can be carried by two people. Make sure any sharp objects, for example protruding nails, are removed.
Cooker
  • Glass door should be secured with tape, so it does not shatter.
Cooker hob  
Desk
  • If dismantled, please tie or tape up so the bundle can be carried by two people. Make sure any sharp objects, for example protruding nails, are removed.
Dishwasher
  • Please make sure any pipes are empty of water.
Dressing table
  • Must be able to be lifted by two people.
  • No glass or mirrors will be collected.
  • If dismantled, please tie or tape up so the bundle can be carried by two people. Make sure any sharp objects, for example protruding nails, are removed.
Filing cabinet
  • Must be empty.
  • Must be able to be lifted by two people.
Fireguard  
Footstool, pouffe
  • If any of the fabric is ripped, it needs to be taped up. 
  • Must be empty.
Fridge, fridge-freezer, freezer, chest freezer
  • Must be empty. For example, fridge-freezers must not have any food left in them.
  • Should be defrosted and not have any liquid residue in them.
Highchair
  • If any of the fabric is ripped, it needs to be taped up. Cushions with rips in need to be bagged up.
  • Each chair is counted as one item.
  • If dismantled, please tie or tape up so the bundle can be carried by two people. Make sure any sharp objects, for example protruding nails, are removed.
Ironing board

 

Mattress or futon mattress  
Microwave
  • Glass door should be secured with tape, so it does not shatter.
Ottoman, trunk, wooden box
  • If any of the fabric is ripped, it needs to be taped up. Cushions with rips in need to be bagged up.
  • Must be empty.
  • Must be able to be lifted by two people.
Pram, pushchair, buggy
  • If any of the fabric is ripped, it needs to be taped up. Cushions with rips in need to be bagged up.
  • If dismantled, please tie or tape loose parts together.
Sideboard, dresser, larder cupboard
  • Must be empty.
  • No glass or glass doors will be collected.
Sofa, settee, chaise longue
  • If any of the fabric is ripped, it needs to be taped up. Cushions with rips in need to be bagged up.
  • A large sofa that is in two parts is still one item.
  • Must be able to be lifted by two people.
  • Let us know if they have the reclining function.
Spin drier
  • Glass door should be secured with tape, so it does not shatter.
Stair gate  
Step ladder
  • Must not exceed six foot when folded.
Stool (kitchen or bar)
  • If any of the fabric is ripped, it needs to be taped up. Cushions with rips in need to be bagged up
  • If dismantled, please tie or tape up so the bundle can be carried by two people. Make sure any sharp objects, for example protruding nails, are removed.
Table (dining table or coffee table)
  • Must be able to be lifted by two people.
  • Must not be bigger than six feet by six feet.
  • No glass.
  • If dismantled, please tie or tape up so the bundle can be carried by two people. Make sure any sharp objects, for example protruding nails, are removed.
Television
  • Screen should be secured with tape so it does not shatter.
Tumble drier
  • Glass door should be secured with tape, so it does not shatter.
Vacuum cleaner  
Wardrobe
  • Must be empty.
  • Must be able to be lifted by two people.
  • Must not be bigger than six feet by six feet.
  • No glass or mirror doors will be collected.
  • If dismantled, please tie or tape up so the bundle can be carried by two people. Make sure any sharp objects, for example protruding nails, are removed.
Washing machine
  • Glass door should be secured with tape so it does not shatter.
  • Please make sure any pipes are empty of water.

Phone our Customer Services team to arrange a collection.

Before booking a collection

Before you arrange for us to collect your bulky items, why not consider donating them to a charity or organisation where they can be re-used by someone in need? There are many charities that will welcome donations, we have listed a few below but there will be others that exist in your area:

If you have bulky waste that requires removal please make sure anyone who collects it is a registered waste carrier and that they can prove your waste will be disposed of at a licensed facility. See our SCRAP campaign for more information. Suffolk recycling centres are open but you are required to book online. Visit Suffolk Recycling Centres booking page.

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