My bin hasn't been emptied

Coronavirus iconBin collections are being significantly impacted by staff absence during the coronavirus epidemic. Our staff are working hard to maintain our usual services but unfortunately this means we will not be able to return for missed bins.

If your bin has not been emptied, double check that:

  • You have the correct collection day - visit Find my nearest, enter your postcode into the Search for a location box and select your address. Your bin collection information will be in the Waste and recycling section.
  • The collection day has not changed because of a public holiday.
  • Other bins in your street haven't been emptied. We aim to complete all bin collections by 3.30pm each day.
  • The right waste has been put in the right colour bin - a sticker or notice with instructions of what to do will be left on your bin if the wrong waste has been put in. For more information see Getting your recycling right

We may have been unable to access your bin due to road closure or other blockage.

As we are curently unable to return to collect missed bins, please put your bin out again on the next collection day.